Home > FAQ

1. Q: Are you a factory or trading company?

     A:We are a factory which is located in Qingdao, China.

 

2. Q: Can you make customized items?

     A: Yes, customized service is acceptable.

 

3.Q:What information should I let you know if I want to get a quotation?

    A: Please provide the bag size, material structure, thickness, design artwork, quantity, packing &                 place of delivery.

 

4.Q:How can I get a sample to check your quality?

    A:After price confirmation, you can require for samples to check our quality.

         If you just need an existing sample to check the design and quality,we will provide you sample for            free, as long as you afford the express freight. 

         If you need bag sample with your own design, except printing cylinder charge, we will charge $250          to cover cost.

 

5.Q:What kind of files do you accept for printing?

    A: AI, PDF, EPS, TIF, high resolution JPG

 

6.Q: Should we need to pay the mold cost again when we repeat order next time?

    A: No, it's just a fee once for all, if size do not change and it will be used for a long time.

 

7.Q: What is your MOQ?

    A: It depends on the bag size. For bigger size, we can run minimum 5,000pcs per each custom                       pouches for customers in beginning of business. We can grow up with our customers.

 

8. Q:What is your delivery time?

     A:Honestly, it depends on the order quantity and the season you place the order. It is 15-25days for          first order. For repeat order, 10-15days.

 

9.Q:What is your payment Terms?

   A: 1. 30% deposit +cylinder fee by TT in advance, the balance be paid before delivery.

         2. The order amount is bigger than USD20,000 ,we accept L/C payment. 


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